Mastering Conflict Management

Course Accredited by

Overview

Companies and organizations a learning the hard way that resolving conflict should be a priority. If any conflict internal or external is not resolved on the spot it has a way of costing the organization a lot of money. This program will help you understand the importance of Conflict management. We will help you understand how to deal with conflicts within an organization and resolve that conflict without any lasting issues.

Program Outcomes

• How to manage Internal Conflict and external conflicts
• Defining conflict and identify your conflict handling style
• Tools to help resolve any conflict and remain calm in heated arguments
• Methods for recovering from conflict, rebuilding trust between coworkers, forgiving each other, and apologizing
• 8 Skills for Mastering Conflict Resolution
• Predict conflicts.
• Let both parties cool down.
• Articulate the conflict.
• Get to the root of the issue.
• Make sure both parties feel heard.
• Foster collaboration or compromise.
• Communicate expectations with everyone.
• Solicit solutions.
• How do you improve conflict management and resolution skills?
• What are the 4 key skills of managing and resolving conflict?

Who Should Attend?

Leaders, senior managers, middle management, supervisors, department heads, team leaders and Entrepreneurs who need to know how to resolve any conflict that arises internally in the organization or externally with partners or customers.